Policy · last updated 10 November 2026

Refund and cancellation

This policy covers Kundlify purchases. Purchases made in the Android app are charged and refunded by Google Play. Purchases on the web app (app.kundlify.app) are charged and refunded through our payment provider, Razorpay.

Android app purchases

Google Play handles payment, receipts and refunds for the app. See Google Play's refund policy, or write to us and we will help with a failed or duplicate charge.

Reports

• A report is made only after payment is confirmed.
• If the report cannot be made, we refund the full amount to the original payment method, and tell you by email.
• Once a report has been delivered to you, it cannot be refunded, because it is a digital product made for you.

Questions and credits

• A credit is used only when an answer is delivered. If an answer fails, no credit is used.
• Unused credits do not expire while your account is open. Credits that have been used are not refundable.

Plans and passes

• You can cancel a plan at any time. Access continues to the end of the period you paid for. Cancelling stops the next renewal; it does not refund the current period.
• For Android purchases, cancel in Google Play. For website purchases, cancel from your account or by writing to us.

Wrong or duplicate charges

If you were charged twice or the wrong amount, write to us with the payment details. We refund the extra amount to the original payment method. Banks usually take 5 to 7 working days to show a refund.

How to ask

Email support@kundlify.app with the email or phone number used and the payment reference.